FEATURES

QIVOS CLOUD PLATFORM | EVERYTHING YOU NEED TO KEEP YOUR CUSTOMERS LOYAL

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DISCOVER THE FEATURES

Our scalable, flexible and secure customer loyalty management platform can completely cover from A to Z all functionalities and procedures that are necessary for a seamless multi-partner, multi – layer loyalty scheme operation, and maintenance.

QIVOS CLOUD is process driven following the four basic processes of a loyalty program:


UNIFIED CUSTOMER PROFILE

Easily manage your customer’s data from multi-channel interactions in one single customer profile.
QIVOS CLOUD is a secure place for all your customer data; demographics, transactions, current vs. past points, vouchers received, history of complaints, promos and more.

LOYALTY MANAGEMENT

Focus on the right customers and successfully manage customer loyalty via:

• Redeem engine

• Rules engine

• Customer Support (issue ticketing engine)

• Microsite creation

• Gamification/Socialification

CAMPAIGN MANAGEMENT

Deliver relevant and personalized messages to your customers at the right time.
Design and execute multi-channel targeted campaigns automatically based on:

• Member reach

• Communication channels

• Proximity marketing

CUSTOMER INSIGHTS

Powered by next-generation technology, QIVOS CLOUD enables you to get deep activity and insights on each customer and monitor their impact through custom analytics and reporting. Make data-driven decisions that maximize your performance.

CUSTOMER OPERATIONS

Discover the data that add value to your business via data quality and validation. Through a simplified user environment, you can easily validate your data and always have an updated customer base.

INTEGRATION FRAMEWORK

Our integration framework, which is embedded in QIVOS CLOUD platform, can bridge the QIVOS CLOUD platform with a plethora of different kind of systems from third parties (ERP’s, POS Software’s, Partner’s Loyalty Modules).

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Complete the following form and our experienced team will get in touch with you, to suggest the best solution based on your needs.

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marketing@qivos.com

marketing@qivos.com

London   |   Athens   |   Hong Kong

London | Athens | Hong Kong